Refund policy

Effective Date: 01/01/2026

Thank you for choosing THE BEVERLY GROUP. We want you and your dog to be completely happy with your purchase. Please read this policy carefully before completing your order.

Digital Products

All of our products are digital eBooks. They are delivered as downloadable files. Because of the nature of digital products, we generally do not offer refunds once a purchase is completed.

Non-Refundable Items

All digital downloads are considered final sale. This includes, but is not limited to, PDF eBooks and other downloadable digital content.

We do not offer refunds for:

Change of mind
Accidental purchase
The product not meeting expectations
The product not being compatible with your device (please check system requirements before purchasing)
Technical issues on your side

Exception

We stand behind the quality of our products. If you receive a file that is defective, corrupted, or does not match the description on our website, please contact us within 14 days of your purchase. We will work with you to resolve the issue.

If we cannot resolve the issue, we will issue a full refund.

How to Request a Refund

To request a refund for a defective file, please email us at:

support.beverlygroup@gmail.com

Please include the following information in your email:

Your order number
The title of the eBook
A description of the issue
A screenshot or photo showing the problem (if applicable)

We aim to respond to all refund requests within 2 to 3 business days.

EU Customers

If you are a customer in the European Union, you have the right to cancel your purchase within 14 days of the transaction under the Consumer Contracts Regulations. However, this right is waived once the digital product has been downloaded or accessed. By completing your purchase, you acknowledge that you are aware of this and agree to waive your right to cancel once the download has started.